Refund policy

REFUND POLICY

At Hers & His Beauty, we want you to love your purchase. If you're not completely satisfied, we're here to help.

Returns: We accept return requests within 15 days of delivery. To be eligible, items must be unused, in their original packaging, and in the same condition you received them. Due to hygiene reasons, wigs and hair extensions that have been worn, altered, or removed from their packaging cannot be returned.

Refunds: Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.

Damaged or Wrong Items: If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at hersandhisbeauty.com with photos and your order number. We'll make it right at no cost to you.

Non-Returnable Items: Sale items, gift cards, and opened hair care products are final sale.

Shipping Costs: Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.